Shipping, Returns & Exchanges
Product Guarantee: We stand behind the products we sell and guarantee that they are brand new, authentic, and in original packaging.
BTNHemp has partnerships with multiple carriers including FedEx, UPS and USPS Priority to best serve our customers. Depending on the location of the shipment, BTNHemp will select the best and fastest possible shipping service for your location.
RETURN, EXCHANGE & REFUND POLICY
All new and unopened products come with a 30-day, money-back guarantee based on the delivery date as provided by the shipper.
To receive a refund or to return products, please contact our customer support team at +1 (321) 587-3446.
For all products over 30 days, sales are considered final.
If any products arrive damaged or broken, or part of your order is missing, you must notify the BTNHemp within 3 days of delivery.
If you receive a delivery notification from BTNHemp and you believe your order was not delivered, you must notify the BTNHemp in 7 days or you forfeit the ability to request a replacement.