Shipping & Returns

Product Guarantee: We stand behind the products we sell and guarantee that they are brand new, authentic, and in original packaging.

SHIPPING POLICY

Shipping Options:

 

BTNHemp has partnerships with multiple carriers including FedEx, UPS and USPS Priority to best serve our customers. Depending on the location of the shipment, BTNHemp will select the best and fastest possible shipping service for your location. (PO BOX delivery addresses will ship with USPS Priority).

 

Packaging:

 

Corrugated boxes, bubble mailers, die-cut mailer, pack mailers, bubble wrap, feeder paper. During summer months and when orders contain heat sensitive items, the delivery package may contain foil insulations and a gel ice pack.

 

Processing Timeframe:

 

2-3 business days from time payment is processed.

RETURN & REFUND POLICY

All new and unopened products come with a 30-day, money-back guarantee based on the delivery date as provided by the shipper, except for specific product guarantees as advertised on the specific btnhemp.com product pages.

 

To receive a refund or to return products, please contact our customer support team at +1 (321) 587-3446.

 

For all products over 30 days, sales are considered final.

 

Exchange Policy:

 

If any products arrive damaged or broken, or part of your order is missing, you must notify the Company within 3 days of delivery. If you receive a delivery notification from BTNHemp and you believe your order was not delivered, you must notify the company in 7 days or you forfeit the ability to request a replacement.